Terms & conditions

Please read these terms and conditions prior to using this website. PoolsAboveGround.com maintains this website as a service to our members and customers. By using this site you are agreeing to comply with it's terms of use listed below. Please review the following terms and conditions carefully and check them periodically for changes. If you do not agree to our terms and conditions, you should seek information, products and services elsewhere.

Disclaimer

The information obtained from or through this website are provided "as-is," "as available," and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchant-ability and fitness for a particular purpose). the information and services may contain errors, problems or other limitations. we and our affiliated parties have no liability whatsoever for your use of any information or service. in particular, but not as a limitation, we and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. the negation of damages set forth above are fundamental elements of the basis of the bargain between us. this website and the information would not be provided without such limitations. no advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement.

Indemnification

You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

Information Modification

We reserve the right and discretion to edit, modify or remove any content, article, documents or images appearing on this website without notice.

Liability Limits

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be held liable to you for any incidental, special or consequential damages of any kind that may result from the use of or inability to use our website. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

Order Shipping Times

Most in stock orders are typically shipped out within 24 hours of placement and an email with tracking info sent. Orders received on Friday after 2pm EST will be processed the following Monday. If an item is back-ordered, you will be notified by email and have the option of canceling or substituting this item.

Order Shipping Times For Above Ground Pools

Most in stock pool orders are typically shipped out within 24 hours of placement and an email with tracking info sent. Pool orders received on Friday after 2pm EST will be processed the following Monday. If a swimming pool is back-ordered, you will be notified by email and have the option of canceling or substituting this item .Above ground pools are too large to be shipped through UPS, Federal Express or the USPS. A trucking company will deliver your pool with an estimated delivery time between 7 and 10 business days. The shipper will contact you within 24 hours of the scheduled delivery to set up an appointment for the delivery of your above ground pool.

Payments

You represent and warrant that if you are purchasing something from us and any credit card information you supply is accurate, correct and complete. Any charges incurred by you will be honored by your credit card company and you will pay all charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Pricing Policy

We may change product pricing and product availability at any time without notice. We reserve the right to cancel orders in the event of a pricing error. If an order or item is cancelled for this reason, the purchaser will be notified immediately and all monies for that item(s) will be credited back to the purchaser's account within 30 days.

Privacy Policy

Please read our Privacy Policy, as it may change periodically. This policy is a part of this Agreement.

Product Installation

Installation of an above ground pool or any products sold on this website are the sole responsibility of the consumer. We will not be responsible for installation or re-installation fees, nor will it be responsible for the loss of water or chemicals or any damage resulting from improper installation or hook ups. If you are uncertain of how to install your item(s), seek assistance from a licensed, certified professional.

Product Shipping Details

Parcels or small packages are typically shipped UPS Ground, FedEx or USPS. Above ground pools, pool decks, slides, heaters and other items that exceed size and weight limits of carriers like UPS, are shipped by freight truck. All freight items being delivered include lift-gate delivery. We currently only to ship within the 48 contingent states and do not ship to P.O. boxes.

Return Policy

Items may be returned within fourteen days of receipt of delivery. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email requesting an RGA (Return Goods Authorization) number. This number is necessary for our warehouse team to know what has been returned and who is returning it. No item will be accepted for return without the RGA number. Return shipping costs are solely the customer’s responsibility. Items for return must be unused and in their original packaging. All returned items must be presentable for resale and all manuals and warranty cards intact. Items with damaged, torn or wet packaging will be refused. A 20% restocking fee will be applied to all returned above ground pools. Orders refused at time of receipt are subject to a 20% restocking fee and all return shipping costs. We cannot accept the return of wood swimming pools, inground pool liners, robotic pool cleaners, chemicals, pool lights and pool heaters. All special order items are not returnable.

Steps To Easy Product Return

1. First contact us by email to obtain the required RGA number. Please provide original order name, order number and item(s) being returned. A return RGA number will be emailed back within 2 days.
2. Follow the return instructions in the RGA email to ensure prompt return and credit. This email will contain all necessary details like ship to location and any other specifics to make the return as easy as possible.
3. Once item(s) are checked back into inventory, proper credit will be issued in the form of check, credit card refund or PayPal refund within 30 days.

Warranties

All products sold by PoolsAboveGround.com are covered by the manufacturer's warranties only and subject to their terms. There are no other warranties expressed or implied by PoolsAboveGround.com. We will at your request work with you and the manufacturer to an extent that a resolution has been determined, but at no time are we responsible for covering any warranty claims on any products sold through this website.

Web Sites Links

This website may contains links to other websites. We are not responsible for the content, accuracy or opinions express in these other websites. We do not investigate, monitor or check these independent websites for accuracy or completeness. The inclusion of any linked website on our website does not imply approval or endorsement of the linked website. Leaving our website to view or access any third-party sites is done at your own risk. You may also find links to our website on other sites. We have no control over any third-party website that link to our website and are in no way responsible for their content.